Job Description

Job Description and Duties

This position is being re-advertised to increase the candidate pool. If you have previously applied, you do not need to reapply.

The Contractors State License Board is currently recruiting for a Special Investigator within the Enforcement Division.

The position is located in San Francisco.

Under the general direction of the Supervising Special Investigator I (SSI I), the Special Investigator (SI) works at the entry/training, journey and full-journey level to investigate re-active consumer complaints including complex complaints based upon the rules and regulations of the Contractors State License Law.

Please refer to the “Application Instructions” and “Additional Instructions” for information on how to apply.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Statement of Qualifications: Instructions for the required Statement of Qualifications are provided below in the “Statement of Qualifications” section. Applications submitted without the Statement of Qualifications per the instructions may not be given further consideration.

Please let us know how you heard about our position by taking this brief survey. 
CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the .

Special Requirements

• The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
• The position(s) require(s) Medical Clearance prior to being hired.

• The incumbent shall participate in DMV’s Employer Pull Notice Program (EPN), which is a process for providing the Department with a report showing the driver’s current public record as recorded by the DMV, and any subsequent convictions, failures to appear, accidents, driver’s license suspensions, driver’s license revocations, or any other actions taken against the driving privilege or license, added to the driver’s DMV record. 
• Fingerprinting: Chapter 2, section 154.3 California Business and Professions Code (a) pursuant to subdivision (u) of Section 11105 of the Penal Code, the department shall submit to the Department of Justice fingerprint images and related information required by the Department of Justice for an employee, prospective employee, contractor, subcontractor, or volunteer. The Department of Justice shall provide a state- or federal- level response pursuant to subdivision (p) of Section 11105 of the Penal Code. 
• This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs’ Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st, and within 30 days of leaving office.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The incumbent must demonstrate the ability to act independently with flexibility and tact; willingness to work odd and irregular hours; good memory for names, faces, places and incidents. The incumbent must possess good oral and written communication skills; aptitude for investigation work; willingness as a learner to do routine or detailed work in order to learn the practical application of investigative principles; manage time and resources effectively, and be responsive to CSLB and Department of Consumer Affairs (DCA) management needs. Regular attendance and punctuality are an essential part of the job.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Detailed benefit information including health, dental, vision, retirement, etc. can be found at  .

Statement Of Qualifications

A Statement of Qualifications (SOQ) is required, and applicants must include one. The SOQ is a narrative discussion prepared by the applicant describing how the applicant’s skills, knowledge, abilities, education, training, and experience, qualify them for the position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. CSLB will not consider applicants who fail to provide an SOQ with their application. Resumes do not take place of the SOQ. When completing the SOQ, please include specific examples and explain your responses thoroughly. Your SOQ should be no longer than two (2) pages, single spaced with 12 pt. Arial font with one (1) inch margins.

• Please describe your work experience, education, and training that would make you a qualified candidate to perform the duties as listed on the duty statement of this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please submit a Statement of Qualifications (SOQ) for the hiring manager’s review. Your SOQ will be considered the first interview for this position and applications submitted without it may not be considered. If your qualifications are competitive, you may be invited to come in for an in-person interview. Instructions for the SOQ are provided below in the “Statement of Qualifications” section.

Job Tags

Permanent employment, Full time, For contractors, Work experience placement, For subcontractor, Odd job, Work at office,

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